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Terms & Conditions – ECM ENGINEERING LLC (USA)
Limited Warranty for Electronic Control Modules (ECM)
Thank you for choosing ECM ENGINEERING LLC for the purchase or service of your Electronic Control Module (“ECM”).
We stand behind the quality of our products and services, and this Limited Warranty reflects our commitment to your satisfaction and confidence.
Shipping insurance is optional and at the customer’s expense. We do not cover lost or damaged packages.
All customs fees, duties, import taxes, and any other charges related to customs clearance—whether for shipments sent to us or shipments returned to the customer—are the sole responsibility of the customer.
1. Warranty Coverage
Warrantor: ECM ENGINEERING LLC, Mount Dora, Florida, USA
Beneficiary: This warranty applies only to the original purchaser and is non-transferable.
1.1 Warranty Periods
- Repair Services: One (1) year from the date of delivery or service completion.
- Programming Services: The programming service included with the ECM is covered by a thirty (30) day limited warranty from the delivery date.
- Replacement ECM Units: One (1) year from the date of purchase.
During the applicable warranty period, ECM ENGINEERING LLC guarantees that:
- The ECM or service provided will be free from substantial defects in materials or workmanship attributable to the Warrantor.
- All repairs, cloning, or programming services will be performed correctly and professionally.
2. Customer Obligations and Warranty Validation
2.1 For ECMs Sold by ECM ENGINEERING LLC
- The customer must install and test the unit immediately upon receipt.
- Any claim or notification of malfunction must be made within thirty (30) days from the date of receipt.
- After this period, no claims, refunds, or return requests will be accepted.
- The warranty covers only internal defects of the ECM, not installation, wiring, or calibration errors.
2.2 For Repaired or Reprogrammed ECMs
- The customer has the warranty period indicated in section 1.1 (one year or six months, depending on the service).
- The repaired module is expected to be used immediately under normal operating conditions.
- Any issue attributable to the service must be reported promptly within the warranty period.
⚠️ 3. Diagnostic Policy
The diagnostic service is not covered under warranty and is non-refundable under any circumstances.
- The diagnostic process involves technical evaluation and electronic testing performed by ECM ENGINEERING LLC to determine the condition of the module.
- This service requires specialized equipment, time, and qualified technicians; therefore, it has an independent cost that cannot be refunded or claimed.
- The customer cannot request a refund for diagnostic fees, even if they choose not to proceed with the repair or if the ECM is determined to be non-repairable.
- Warranty applies only to the repair portion actually performed, not to the diagnostic evaluation.
4. Exclusions and Limitations
This warranty does not cover:
- Damage to the customer’s vehicle or equipment resulting from ECM failure or malfunction.
- Improper use, abuse, incorrect installation, or poor electrical connections.
- Water intrusion, humidity, or corrosion inside the ECM.
- Damage caused by tampering, opening, or third-party repair attempts.
- ECMs with broken, missing, or tampered warranty seals or labels.
- Failures due to external factors such as weather, lightning, voltage spikes, welding, or power disturbances.
- Labor costs related to ECM installation, removal, or diagnostics performed by others.
5. Limitation of Liability
- ECM ENGINEERING LLC limits the duration of all express and implied warranties of merchantability or fitness for a particular purpose to the stated warranty period.
- No other warranties, express or implied, exist beyond what is described in this document.
- No reseller or representative is authorized to modify or extend this warranty.
6. Exclusion of Consequential and Incidental Damages
Neither the original purchaser nor any subsequent user shall be entitled to recover consequential or incidental damages, including but not limited to:
- Loss of income or profit
- Towing or transportation expenses
- Loss of vehicle use or downtime
7. Warranty Claim Procedure
To obtain warranty service, the original purchaser must:
- Notify ECM ENGINEERING LLC in writing of any defect within the applicable warranty period.
- Ship the ECM to our facility for evaluation (shipping costs are the customer’s responsibility).
- Ensure that all warranty labels remain intact and unaltered.
At the discretion of ECM ENGINEERING LLC, we may:
- Repair the defective ECM when it has been submitted for service or reprogramming; or
- Replace it with an equivalent and functional unit only when it was sold directly by ECM ENGINEERING LLC as a replacement product.
Repairs or replacements will be completed within a reasonable timeframe after receipt of the ECM.
8. Conditions That Void the Warranty
The warranty will be void if the ECM shows any of the following:
- Evidence of water or moisture intrusion
- Broken, missing, or tampered warranty labels
- Signs of unauthorized manipulation or repair attempts
- Electrical overvoltage, short circuits, or reverse polarity
- Physical damage, corrosion, or burnt components
- Improper use, neglect, or poor maintenance
These conditions apply to both repaired ECMs and replacement units sold by ECM ENGINEERING LLC.
9. Customer Support
Your satisfaction and confidence are essential to us.
If your warranty claim has not been resolved to your satisfaction, please contact us directly so we can assist you promptly and professionally.
10. Return and Refund Policy
For ECMs sold as new or refurbished, any refund request must strictly follow the process below:
- The customer must first return the ECM unit to ECM ENGINEERING LLC for inspection.
- No refund will be processed unless the ECM has been physically received and verified by our technical department.
- Once received, the ECM will be evaluated and tested to confirm its electronic and physical condition.
- Depending on the evaluation results, ECM ENGINEERING LLC may authorize a partial or full refund.
- Customers cannot demand reimbursement or file chargebacks without first returning the ECM for technical evaluation.
This policy ensures proper verification of each returned unit and protects the integrity of our quality assurance process.
11. Shipping & Transportation Liability
The Customer acknowledges and agrees that all shipments of electronic modules,
including but not limited to ECM, ECU, PCM, TCM, or similar units, are transported
by independent third-party carriers (such as UPS, FedEx, USPS, or others), over
which ECM ENGINEERING LLC has no control.
11.1 Inbound Shipments (Customer to ECM ENGINEERING LLC)
The Customer is solely responsible for all inbound shipping costs and assumes all
risks associated with transportation to ECM ENGINEERING LLC.
Although ECM ENGINEERING LLC may provide a shipping label as a
convenience, inbound shipments are not insured by default.
If shipping insurance is desired, the Customer must request it
in writing prior to shipment and pay the additional insurance
cost. ECM ENGINEERING LLC shall not be liable for any loss, theft,
damage, delay, or destruction occurring during transit to our facility, including
but not limited to drops, impacts, crushing, moisture, improper packaging,
mishandling, or carrier-related accidents.
11.2 Outbound Shipments (Return to Customer)
Return shipping of the repaired unit may be paid by
ECM ENGINEERING LLC as a courtesy. Payment of return shipping
does not constitute acceptance of liability for the unit while
in transit.
ECM ENGINEERING LLC shall not be responsible for any loss, theft,
or damage occurring during return shipment, even when shipping costs are paid by
the company. Shipping insurance is not included unless expressly
requested in writing by the Customer and paid for prior to dispatch.
11.3 Force Majeure and Carrier Events
In the event of total loss, severe damage, or force majeure events during
transportation — including but not limited to vehicle accidents, rollovers,
fires, theft, strikes, delays, acts of God, or natural disasters — liability shall
rest solely with the carrier and/or any applicable shipping insurance, if
purchased.
By submitting a unit to ECM ENGINEERING LLC, the Customer confirms
that they have read, understood, and agreed to the terms outlined in this
Section 11.
11.4 Shipping Responsibility
ECM Repair USA is not responsible for loss, damage, or delays caused by shipping carriers during transit to or from our facility.
Once the package has been handed over to the shipping company, all responsibility lies with the carrier.
Customers are strongly advised to use a reliable shipping service, include tracking information, and purchase shipping insurance when sending their ECM.
In the event that a package is lost, stolen, or damaged in transit, the customer must file the claim directly with the shipping carrier. No refunds, replacements, or credits will be issued by ECM Repair USA for shipping-related incidents.
Contact Information
ECM ENGINEERING LLC
137 North Highland Street
Mount Dora, FL 32757, USA
🌐 www.ecmrepairusa.com
