Return Policy – ECM Engineering LLC

1. General Conditions for Returns

• Returns are accepted only within the first 15 calendar days from the date the customer receives the product.
• The ECM (Engine Control Module) must be in good physical condition, showing no signs of damage, mishandling, alterations, burns, moisture, or unauthorized modifications.
• ECMs that have been installed and used are subject to a technical inspection before any return or partial refund can be approved.

1. Partial Refund for Voluntary Returns

• If a customer wishes to return an Engine Control Module (ECM) for reasons other than manufacturing defects or malfunctions, and the product has been used, they may qualify for a refund of up to a certain percentage of the purchase price, provided that the following conditions are met:

  *The return is requested within 15 days of receipt.

  *The ECM is in acceptable condition and can be reprocessed or reconditioned for future use.

  Important: Each module sold by ECM Engineering LLC is custom-programmed using the customer’s specific serial number or VIN. This individualized programming incurs non-recoverable operating and software licensing costs. Therefore, any voluntary return request will be subject to a fixed deduction of a certain percentage of the total product value.

1. Free Reprogramming for Initial Failure

• If the ECM does not function properly upon installation, the customer may return it for reprogramming at no additional cost, under the following conditions:
  • The ECM must be returned without physical damage or signs of improper installation.
  • The customer must provide technical details about the diagnosis and the vehicle/equipment where the ECM was installed.
  • The return must be made within the first 15 calendar days of receipt.
  • ECM Engineering LLC will cover the costs of reprogramming and reshipping, but not installation, removal, or transportation costs.

1. Products Not Eligible for Return

• ECMs that have been altered, tampered with, or damaged by a third party.
• Burned units, those with bent pins, broken connectors, or damaged circuitry.
• Modules purchased under special promotions with a final sale clause.
• Any unit with a removed or altered serial number or identification label.

1. Procedure for Requesting a Return

• Customers must contact ECM Engineering LLC in advance via email or phone, explaining the reason for the return and attaching technical evidence (such as photos or scan reports).
• Once the request is approved, customers will receive instructions for shipping the module back.
• ECM Engineering LLC will conduct a technical evaluation within 3 to 5 business days of receiving the product and will issue a report with the resolution of the case.

1. Important Notes

• ECM Engineering LLC is not responsible for costs resulting from incorrect diagnosis, installation errors, or damage caused by the customer or third parties.
• The costs associated with module installation or removal are not covered under warranty.
• The customer assumes the cost of return shipping unless the error is determined to be attributable to the company.
• Any returns without prior authorization will be rejected.

Return Policy – Programming & Inspection Fees

If a customer requests a return after the module has been installed and tested, ECM ENGINEERING LLC will refund the purchase price minus a fixed fee that covers engineering time, specialized software licenses, and a full functional / visual inspection:

• Heavy-duty line (diesel ECMs for machinery, trucks, vessels, agricultural equipment)
  • US $ 600 – standard programming & inspection
  • + US $ 950 – additional charge if the module underwent custom programming

• Light-duty line (ECUs for Volkswagen, Sprinter MB and Audi vehicles)
  • US $ 120 – standard programming & inspection

To qualify for a refund, the module must be returned within 15 calendar days of delivery, properly packaged, and free from additional damage or signs of improper handling. If physical deterioration or user-induced faults are detected, ECM ENGINEERING LLC reserves the right to levy extra charges or refuse the return.